As we've said, what our customers really want is someone to talk to. They want them to be welcoming and knowledgeable. Most of all, they want someone to isn't going to give them the hard-sell. So that's what we want.
There are several types of job we recruit for:
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Customer Sales Advisers to work in-store, guiding our customers through our products and services.
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Sales Manager, responsible for overseeing the day to day management of the store, as well as leading and inspiring the team.
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Assistant Store Managers, the next step up in our Virgin Media Stores
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Store Managers, leading the way in our Virgin Media Stores
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Regional Managers, looking after and motivating several of our stores.
Working instore, you'll need to be a real people person. You'll also be committed to offering amazing customer service. As our teams can be small, you'll need to work on your own sometimes. That means from a very early stage in your career, you'll be responsible for things like stock control and management reporting.
Promotions quite often happen internally, so many of our supervisor and manager roles are filled by people who started out as Customer Sales Advisers - although we often recruit for these roles too.
Of course, you'll get award-winning training and the ongoing support of a Regional Manager. So there's no limit to how far your ambition can take you!
If you've got enthusiasm, some retail experience, and a passion for customer service, these could be the careers for you.